Van Go! Pilot Program
On-demand rideshare service takes you anywhere throughout San Joaquin County.
You spoke. We listened.
Introducing RTD Van Go! reinvented.
Travel anywhere within San Joaquin County with Van Go! This on-demand rideshare service is provided in vehicles that are safe and accessible (can transport wheelchairs). Drivers are professionally trained.
Safety Notes:
-
-
Vehicles are wheelchair equipped however loading and unloading must be performed by the passenger or with assistance provided by the passenger’s Personal Care Assistant.
-
Van Go drivers will secure the wheelchair once in the bus.
-
Total weight limit to board using the lift is 600lbs.
-
-
All packages brought on board are restricted to what you can safely hold in your lap.
-
Non-Wheelchair Mobility devices must be either safety secured, stored, or collapsed and stored.
-
Please see the Frequently asked questions at the bottom of the page for more information.
How does it work?
-
Book your trip up to 48 hours in advance using the Van Go! desktop web app or mobile app. An estimated pick-up window will be provided.
-
Travel by yourself or in a group of three. The first 5 miles of your trip is $4 per person, then $0.50 per additional mile per person.
-
Pay with a debit or credit card online when you book your trip or pay cash to your driver at pick-up. Exact Fare is required NO REFUNDS.
-
Enjoy your trip anywhere in San Joaquin County! Book your return trip early in advance.
How do you book a trip?
Book your trip easily online using the Van Go! desktop web app or the mobile app on your smartphone. View the Van Go! How To brochure for a guide to using the mobile app. Pay with a credit or debit card through the app or pay cash to the driver when they pick you up. We recommend booking your trip 48 hours in advance; however, you can book your trip on the same day.
Cancellations of trips must be done 2 hours in advance. Please see our “No Show” policy.
Van Go! App
Service Hours
7 days a week.
8:00 a.m. – 5:00 p.m.
Can I be denied a trip?
Yes, RTD’s primary mission is to provide a safe, reliable, and efficient transportation system for the region. Therefore, to achieve the mission, restrictions may be imposed.
RTD reserves the right to deny trips to any persons in violation of:
-
RTD’s Code of Conduct policy
-
RTD’s No Show Terms and Conditions (see below)
-
Items listed in the Frequently Asked Questions.
Fares
Fare |
First 5-miles (one-way trip) |
After 5 miles |
Regular |
$4.00 per person |
$0.50 per mile per person |
Discount Fare Card |
$3.00 per person |
$0.50 per mile per person |
Fares subject to change without notice.