On-demand rideshare service takes you anywhere throughout San Joaquin County.
You spoke. We listened.
Introducing RTD Van Go! reinvented.
Travel anywhere within San Joaquin County with Van Go! This on-demand rideshare service is provided in vehicles that are safe and accessible (can transport wheelchairs). Drivers are professionally trained.
Vehicles are wheelchair equipped however loading and unloading must be performed by the passenger or with assistance provided by the passenger’s Personal Care Assistant.
Van Go drivers will secure the wheelchair once in the bus.
Total weight limit to board using the lift is 600lbs.
All packages brought on board are restricted to what you can safely hold in your lap.
Non-Wheelchair Mobility devices must be either safety secured, stored, or collapsed and stored.
Please see the Frequently asked questions at the bottom of the page for more information.
How does it work?
Book your trip up to 48 hours in advance using the Van Go! desktop web app or mobile app. An estimated pick-up window will be provided.
Travel by yourself or in a group of three. The first 5 miles of your trip is $4 per person, then $0.50 per additional mile per person.
Pay with a debit or credit card online when you book your trip or pay cash to your driver at pick-up. Exact Fare is required NO REFUNDS.
Enjoy your trip anywhere in San Joaquin County! Book your return trip early in advance.
How do you book a trip?
Book your trip easily online using theVan Go! desktop web app or the mobile app on your smartphone. View the Van Go! How To brochure for a guide to using the mobile app. Pay with a credit or debit card through the app or pay cash to the driver when they pick you up. We recommend booking your trip 48 hours in advance; however, you can book your trip on the same day.
Cancellations of trips must be done 2 hours in advance. Please see our “No Show” policy.
Van Go! App
7 days a week.
8:00 a.m. – 5:00 p.m.
Can I be denied a trip?
Yes, RTD’s primary mission is to provide a safe, reliable, and efficient transportation system for the region.Therefore, to achieve the mission, restrictions may be imposed.
RTD reserves the right to deny trips to any persons in violation of:
When booking your trip, select “Arrive By” and enter the time you want to arrive at your appointment. The app will schedule an estimated time window for your pick-up. Please note pick-up windows may change depending on traffic conditions and availability. We advised passengers plan to be at their pick-up location at least five minutes ahead of the scheduled pick-up window so they can be ready to board.
RTD’s van are equipped with a motorized lift, the manufactures specification limits the total weight on the lift to 600lbs. To ensure Safety, the combined weight of a passenger and their aid device must not exceed the limit.
Yes, vehicles are equipped with lap belts and must be worn while the vehicle is in motion.It is the responsibility of the passenger to provide any safety equipment and enforce the safety regulations as it applies to minors.